Damaged, Defective, or Incorrect Item
UPS pre-paid shipping label will be provided so you can ship the item back
free of charge. Once we receive the returned item we will ship out the
replacement or issue a full refund.
the product you receive is damaged, defective, or not what you ordered, you
may return it with the prepaid shipping label that has been emailed to
international orders we are not able to provide a prepaid shipping label
but we will reimburse your return shipping costs when processing the
will not accept returns if the item is damaged or defective due to misuse.
are processed within seven (7) days of receipt (not including weekends or
Returning Items for any other reason
returned items must be in new, unused condition, include all the original
packaging and be postmarked within 60 days of purchase date.
RA format RA-[your order number here]. If you do not have your order number you
can use your email address used for the purchase or eBay item number. Place this information on the outside of
the packaging so that is readable and identifiable.
IF THIS INFORMATION IS NOT
INCLUDED YOUR RETURN WILL NOT BE PROCESSED.
of complete bikes, frames, group sets, kits, clothing and shoes will be
assessed a 10% restocking fee.
cancelations prior to shipment of complete bikes, frames, group sets and
kits may be assessed a 10% restocking fee
cost is non-refundable.
BCMultisport Beyond subsidized your cost of shipping in anyway (free
shipping, promotion, or at a reduced rate) that cost will not be refunded.
Beyond reserves the right to not issue a refund if the item is returned in
a condition other than which it was sent.
are processed within seven (7) business days of receipt (not including
weekends or holidays).
Order Changes and Cancellations
A request to cancel or change an
order must be done by phone to ensure it can be processed in time.
cannot change or alter a transaction after you have completed payment and checkout
in any way. To change an original
transaction after payment has been made. We cancel your order, and then you would
need to place the correct order. These changes include but are not limited
to size, color, quantity, style, and shipping address.
that already have a tracking number cannot be cancelled or changed. If your
order has already shipped please see our above policies to receive a Return
Authorization (RA) and arrange a return.
Return Shipping Address and Contact Info
If you need to contact us feel free to call us at 855-BC-MULTI
Please send returns to:
8545 New Falls Rd
Levittown, PA 19054
Click Here for the BCMultiSport Return Form