Frequently Asked Questions
Who am I buying from?
BCMultisport sells quality bicycle parts at discount prices. We are an authorized dealer for every product that we sell. This includes, but is not limited to, Bontrager, Easton, Bell, Giro, Pearl Izumi, Shimano, SRAM, Sugoi, Crank Brothers, Continental, Kestrel, Fuji, Breezer, Oval Concepts, Fizik, Brooks, Hutchinson, and many more.We offer clearance prices on products we obtain from manufacturers, distributors, and other bike shops all over the United States and the world.
Based in Pennsylvania we ship worldwide and strive for quick and accurate shipping every time.
BCMultisport is dedicated to providing our customers with the best service possible! We will continue to strive to make BCMultisport your first choice for the best products to fit all of your cycling needs. With fast shipping and superior customer service BCMultisport is among the industry leaders in cycling retail. We've partnered with world leaders in technology and security to provide you with an easy to use, fully interactive and secure on-line shopping experience.
We strive to provide you the best shopping experience possible. We understand that you want to be part of the process, from order placement through delivery of your order to you. We believe that it is important for us and you to know your order status from the moment your payment is submitted for authorization and verification, to the arrival of your product at your doorstep. You will know the status of your order every step of the way – in real-time. We thank you in advance for letting us earn and continue to earn your business.
Can I pay by Check, Money Order or Cashiers Check?
PayPal is our preferred method of payment for all orders. If for some reason PayPal isn't a viable option for your payment, please contact us. Payment methods other than PayPal may delay shipment of your order.
What happens after I have paid for my item? Orders are normally processed each day Monday thru Friday. If your payment is received after 3:00 P.M. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and prepare them for shipment. If there's ever a problem with an order, we'll contact you ASAP.
Can I pay using PayPal?
We gladly accept PayPal. If you're not already a PayPal member, signing up is easy! To learn more, or to get started, visit PayPal's website at: www.paypal.com. Once you have joined PayPal, you can send your payment by entering our e-mail address in the "Recipient's E-Mail" field on the "Send Money" tab of PayPal. Please make sure you supply us with all the information we'll need to properly ship your item! Payment must be confirmed.Can I pay by C.O.D.?
Sorry, we do not accept C.O.D. payments at this time.If I pay with PayPal -- will you ship to an unconfirmed address?
Sorry, we will not ship to unconfirmed addresses as a general rule. Please contact us for further details. If you have any questions about how to confirm your address, please visit PayPal's help center.Do you ship internationally?
Some products may be shipped outside the USA. Please check the item's listing for shipment details.What happens after I have paid for my item? Orders are normally processed each day Monday thru Friday. If your payment is received after 3:00 P.M. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and prepare them for shipment. If there's ever a problem with an order, we'll contact you ASAP.
What shipping methods do you have available?
We ship all of our items via UPS or USPS. All of our items ship under our own UPS account, no exceptions.When can I expect my order to arrive?
After your order has been processed and shipped, UPS usually takes 1-6 business days to deliver. USPS usually takes 2-10 days domestically. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes. Processing of items is done same day or next day. Items with a SKU that begins with a "Q-" carry an additional processing time of up to 5 days.How much are the shipping fees?
The shipping fees for all of our products are clearly stated on the checkout page. The fees cover UPS or USPS standard shipping.Do I have to pay sales tax?
Since we are an Pennsylvania company, we are required by state law to charge 6% sales tax when shipping to Pennsylvania addresses only.Do you allow local pickup at your location?
Yes we do, please email us your request for a pickup. Pickup is available Monday thru Friday during normal business hours upon appointment with us.What do I do if my package was lost or damaged?
If a package arrives damaged, please contact us and hold onto the merchandise and all packing materials until advised otherwise by the shipment company. If your shipment does not arrive when anticipated, you can contact us for further details.I still have a question. How can someone assist me?
If you have any additional questions or comments please don't hesitate to contact us. You can email us at sales@bcmultisport.com or call 855-BC-MULTI (855-226-8584). Our office hours are 9:00 A.M. to 5:00 P.M. Monday thru Friday (EST).What is your Shipping Policy?
Click Here for our Shipping Policy
